Earlier this morning a reply from Mr Freeze (pops) pinged in my inbox! They appologised for my experience and asked if I had any photographs showing the issue in hand - fortunately I did take a few of both the boxes and a leaky ice pole so I promptly replied and sent them off as attachments.
Not long later they replied thanking me for the photos and asked for my postal address so they can send me something as a gesture of goodwill - I just hope they don't send me any of their products in the post as they're bound to leak in transit!!
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